Refund Policy

This Refund Policy applies to all purchases made on the tartecosmeticsstore website. The policy clearly defines our terms for order cancellation, product returns, and refund processing to ensure a fair, transparent, and reliable shopping experience for all global customers.
Order Cancellation Terms
Customers are allowed to cancel their orders free of charge before the order is processed and shipped. Once the order has been dispatched from our warehouse, cancellation requests will no longer be accepted. We recommend customers carefully check product information, shipping addresses, and order details before completing payment to avoid unnecessary adjustments.
Eligible Return & Refund Conditions
We accept returns and full or partial refunds for products that arrive damaged, defective, incorrect, or affected by severe logistics issues. All eligible return requests must be submitted with valid evidence including clear product photos, packaging condition proof, and order information. To maintain hygiene and safety standards for cosmetic and beauty products, opened, used, or damaged products caused by personal improper use are not eligible for return or refund.
Non-Refundable Situations
Refund services will not be provided for personal reasons including changed mind, incompatible makeup effect after correct use, improper manual operation, accidental damage after delivery, and failure to receive packages due to incorrect customer address information. We do not support refunds for discounted promotional products that are normally delivered and intact.
Refund Processing Procedure
After receiving and verifying your valid refund application and supporting documents, our team will review the request within 24 business hours. For approved refund cases, funds will be returned to your original payment account. The actual arrival time of the refund depends on the processing rules of your payment platform and bank institution.
Return Shipping Rules
For quality problems, shipping damage, and our order errors, we undertake the return shipping cost. Returns caused by personal reasons require customers to bear the corresponding return shipping fees. We reserve the right to make final judgment on the attribution of return responsibilities.
Policy Update Rights
tartecosmeticsstore reserves the right to update and adjust this Refund Policy at any time. All policy changes will take effect immediately after being posted on the official website. Continued use of our shopping services represents your acceptance of the latest policy terms.
Contact Information
If you have any questions about refund rules, return procedures, or order disputes, please feel free to contact our official customer service email: [email protected]